Before work begins
A refund request may be reviewed before work begins. Any approved refund may deduct payment-processing charges, non-refundable third-party purchases and completed discovery, planning or consultation work.
After work begins
- Advance payments are normally non-refundable once work has started
- Completed or approved milestones are non-refundable
- Paid deliverables may be provided in their current completed state
- Unpaid work and incomplete source files remain with Zolesco
- Third-party purchases and subscription charges are non-refundable
Project inactivity
If the client does not provide required content, access, feedback or approval for 30 consecutive days, the project may be placed on hold. The original schedule may no longer apply, and a restart fee or revised timeline may be required. After 60 days of inactivity, Zolesco may administratively close and archive the project after reasonable written notice.
Scope cancellation
If a project is cancelled after partial completion, the value of completed work, reserved development time and committed third-party costs will be considered before any remaining balance is reviewed.
How to request a review
Send the project name, invoice or quotation reference and reason for cancellation to zolescoagency@gmail.com. Decisions are based on the approved scope, payment history and completed work.
Need clarification?
Ask about a project-specific term before work begins.
A signed quotation, scope or written project agreement can add project-specific terms where needed.